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Legal

Privacy Policy

Effective 12 November 2026

In short: ChargeNear uses your location only to find charging stations and routes around you, keeps your vehicles and trips on your device unless you sign in to sync them, and doesn't use advertising or analytics trackers. We don't sell your data.

1. Who we are

ChargeNear (“ChargeNear”, “we”, “us”) is operated by Webcrysta, Tamil Nadu, India. This policy explains what information the ChargeNear website, web app and mobile apps (together, the “Service”) handle, why, and the choices you have.

Questions or requests: support@chargenear.com.

2. Information we handle

  • Location. When you allow location access or search for a place, we use that position to find nearby stations, name your area and plan trips. It is sent to our server and, from there, to the map and routing providers in section 4. The last place you used is remembered on your device. We don't build a location history and don't track you in the background.
  • Your vehicles, charging preferences, saved trips and favourite stations. These are stored on your device. If you sign in, they are also stored in your account so they sync across devices. Saved trips include their start and end points.
  • Email address. If you create an account, we use your email to send one-time sign-in codes and to identify your account. There is no password.
  • Questions to ChargeNear AI. Your messages and the context needed to answer them (your active vehicle, battery level, and your location's name and coordinates) are sent to our AI provider to generate a reply. Your chat history is kept on your device.
  • Trip reminders. Reminders are scheduled on your phone (or shown while the web app is open). We don't collect push-notification tokens.
  • Technical information. Our servers and hosting provider process your IP address and request details to deliver the Service and keep it secure, and may keep standard logs for a limited time.

We don't use advertising or analytics trackers, and we don't access your contacts, photos or files.

3. How we use it

  • To show charging stations, routes, charge-time and range estimates, and AI answers for your vehicle and location.
  • To sign you in and sync your data between devices, if you choose to create an account.
  • To send trip reminders you set.
  • To keep the Service secure, prevent abuse and fix problems.
  • To meet legal obligations.

We process your information on the basis of your consent, which you give by using the relevant feature (for example, allowing location or signing in). You can withdraw consent at any time as described in section 7; this doesn't affect processing that already happened.

4. Who we share it with

We don't sell your personal data. We share only what each provider needs to perform its service for us:

  • Google (Google Maps, Places and Routes): map display, station listings near a location and driving routes. On Android and the web, maps are drawn by Google. See the Google Privacy Policy.
  • Apple Maps draws the map on iPhone. See Apple's privacy policy.
  • Open Charge Map: charging station listings near a location or along a route. See Open Charge Map.
  • OpenStreetMap services (Nominatim for place search, OSRM for routes when Google routing isn't available).
  • Anthropic: generates ChargeNear AI answers from the messages and context described above. See Anthropic's privacy policy.
  • Supabase: account sign-in (email codes) and storage of synced data.
  • Our hosting provider, which runs our servers.
  • Google Fonts, which serves the typeface on our website.

We may also disclose information if required by law, or to protect the rights, safety and security of our users and the Service.

5. Where it's stored

Data on your device stays on your device. Data sent to our providers may be processed and stored outside India. We use providers that protect data with industry-standard safeguards.

6. How long we keep it

  • On your device: until you delete it (Profile → Clear data on this device) or uninstall the app.
  • In your account: until you delete your account data (Profile → Delete account data) or ask us to delete your account.
  • AI questions: we don't store them on our servers after the answer is generated. Our AI provider may retain them for a limited period under its own policy.
  • Server logs: for a limited period for security and troubleshooting.

7. Your choices and rights

  • Turn location access or notifications off at any time in your device or browser settings. You can still search for places by name.
  • Clear everything stored on your device from Profile → Clear data on this device.
  • Delete the data synced to your account from Profile → Delete account data. To delete the account itself (your email sign-in), email us.
  • Under India's Digital Personal Data Protection Act, 2023 you can ask to access, correct, update or erase your personal data, withdraw consent, raise a grievance, and nominate someone to exercise these rights for you. Email support@chargenear.com; we'll respond within the time the law requires.

8. Security

Data is sent over encrypted connections (HTTPS). Account data is protected so that only your signed-in account can read it. No system is perfectly secure, so please keep access to your email account safe.

9. Children

The Service is meant for drivers and isn't directed at children. Don't create an account if you're under 18. If you believe a child has given us personal data, contact us and we'll delete it.

10. Changes to this policy

We'll update this page when our practices change and change the effective date above. For significant changes, we'll also tell you in the app.

11. Contact and Grievance Officer

Webcrysta, Tamil Nadu, India.

Grievance Officer: Senthilnathan, support@chargenear.com. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.

See also our Terms of Use.